Privacy Policy
Last Updated: 13-January-2025
At Luke’s plumbing and Gas ("we", "us", "our"), we are committed to protecting the privacy of our clients and website visitors. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website (https://app.gohighlevel.com/v2/preview/MgJkadmLImWqUizlylqk) or engaging our services, you consent to the terms of this policy.
1. WHAT PERSONAL INFORMATION WE COLLECT
We may collect the following types of personal information to provide our plumbing services efficiently:
Contact Details: Name, residential/business address, email address, and phone number.
Job Details: Information regarding the plumbing issue, site access notes, and photos of the work required.
Payment Information: Credit card details or bank account information (processed securely via third-party payment gateways; we do not store full credit card numbers).
Digital Information: IP address, browser type, and cookies when you visit our website (for analytics purposes).
2. HOW WE COLLECT INFORMATION
We collect information directly from you when you:
Fill out a contact or booking form on our website.
Call or email us to request a quote or booking.
Engage with us via social media.
Provide feedback or reviews.
3. PURPOSE OF COLLECTION
We collect and use your personal information for the following purposes:
Service Delivery: To visit your property, provide quotes, and perform plumbing works.
Communication: To send booking confirmations, invoices, receipts, and service reminders.
Customer Support: To respond to your enquiries or resolve complaints.
Marketing (Optional): To send you newsletters or special offers (you can opt-out at any time).
Legal Compliance: To comply with tax laws (e.g., keeping financial records) and safety regulations.
4. DISCLOSURE OF PERSONAL INFORMATION
We respect your privacy and will never sell your data. We may disclose your information to third parties only when necessary for our business operations, including:
Subcontractors: If specific specialised work is required (e.g., excavation or electrical work associated with the plumbing job).
Service Providers: IT support, cloud storage providers (e.g., Xero, ServiceM8), and marketing platforms.
Debt Collection: Debt collection agencies if invoices remain unpaid.
Legal Requirements: If required by law or to protect our legal rights.
5. SECURITY OF YOUR INFORMATION
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes:
Using secure, password-protected software for customer databases.
Restricting access to personal information to authorised employees only.
Using SSL encryption on our website.
While we strive to protect your data, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. ACCESS AND CORRECTION
You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate. To make a request, please contact us in writing using the details below. We may require proof of identity before releasing information.
7. COOKIES
Our website uses "cookies" to improve your experience. A cookie is a small file stored on your browser that helps us analyse web traffic and remember your preferences. You can choose to decline cookies by modifying your browser settings, though this may prevent you from taking full advantage of the website.
8. COMPLAINTS
If you believe we have breached the Australian Privacy Principles, please contact us immediately. We take privacy complaints seriously and will respond within 30 days. If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
9. CONTACT US
If you have any questions about this Privacy Policy, please contact us:
Business Name: Luke’s plumbing and Gas
Email: [email protected]
Phone: 0417 792 006
Address: Toowoomba
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